How can we help you?

Why do I need a Virtual Assistant?

A Virtual Assistant can save you time and money, allowing you to focus on growing your business rather than worrying about day-to-day administrative chores. A VA can handle paperwork and light bookkeeping, provide customer service, organize your email inbox, update your website, create and proofread your blog, help with marketing and social media, and manage your schedule.

How do I work with a Virtual Assistant?

Virtual Assistants work from their own offices with their office equipment. They can perform a wide variety of administrative tasks online. They don’t have a set schedule and tailor their schedules to fit their lifestyle while ensuring your tasks are completed satisfactorily and on time.

What kind of experience and knowledge do Virtual Assistants have?

Virtual Assistants are experienced in a variety of tasks and can learn new processes and software quickly. We will work with you to learn how you want your tasks completed and document your processes and expectations.

What tasks can a Virtual Assistant perform?

Our VAs can complete administrative tasks that do not require a physical presence. Please refer to our Services page for information about what services we require. We will work with you to understand your requirements and ensure we can complete your projects as you want them.

How quickly will my tasks be completed?

Turnaround time depends on the complexity and urgency of each project. We will work with you to agree on appropriate deadlines for time-sensitive work. We are committed to delivering all projects on or before the deadline, completing most simple tasks within hours.

We have found that the most successful use of a Virtual Assistant happens when clients know what they need help with and have a workflow to delegate tasks. If you need assistance setting-up workflows, we can help you with that.

How are the hours tracked?

We use time tracking tools to ensure the most accurate time tracking possible. All tasks completed for you are time-tracked. Your monthly invoice will detail which tasks we completed and how many hours it took.

Where are you located?

We are in Nova Scotia, Canada.

Can I access my Virtual Assistant on the go?

Sure. At Virtual Success, we prioritize giving you complete freedom to decide when and how to access your Virtual Assistant. Our project management system has native Web, iPhone, iPad, and Android apps. After you sign with us, you will receive access to your Client Dashboard, where it is easy and fast to add tasks, share files, and leave messages and instructions for your VA with a touch of a finger. You can also communicate with your Virtual Assistant by phone, email, or video chat.

Do you have any questions that haven’t been answered on this page?

Please get in touch with us through our Contact page and we’ll respond to you promptly.